Psychology Operations Manager (w/m/d)
Become a part of nilo and help us to remove the stigma surrounding mental health! Play a vital role in building THE platform for mental wellbeing in the workplace.
🚀 Your responsibility:
- Recruitment & capacity planning: Define psychologist roles, source and screen candidates, conduct initial interviews, and forecast team capacity to ensure we meet demand.
- Onboarding: Manage the entire onboarding journey—from offer acceptance and paperwork to training milestones and regular check-ins.
- Quality management: Establish KPIs and feedback loops, run regular performance reviews, and collaborate with clinical leads to address any gaps.
- Community management: Conduct surveys, maintain our online community platform, moderate discussions, and organize virtual & onsite meetups to foster engagement.
- Psychologist Support: Handle contracts, salary negotiations, and profile updates
- Assistance with data analysis and case studies: Work with scientific data, basic methodological knowledge to analyze and interpret key findings (applying tools such as SPSS), and contribute to the development and analysis of case studies.
👀 You'll be successful with these skills:
- Bachelor and/or Master in Psychology or a similar field
- At least 2 years of professional experience in a related field, e.g. psychological counseling, recruitment, mental health support, or other human services roles
- Understanding of therapeutic methods and psychological procedures
- Strong operational mindset, self-motivated and hands-on approach
- Confident and assertive communicator, especially when it comes to making hiring decisions or leading contract negotiations & performance reviews
- Passion for building structured, supportive, and scalable systems for a high-impact team
- Data-driven mindset
- Language Skills: Fluent in English and German, proficient in business-level written and spoken communication.
- Location: You are based in Berlin or willing to relocate
🤩 What you get:
- Free access to the nilo app (incl. family support)
- Enjoy working abroad for up to 90 days per year (within the EU)
- Hybrid working model: You are expected to work min 2 days /week from the office
- Urban Sports Club membership at a discounted price
- Equity options - you benefit from any increase in the nilo's valuation that you've helped to create
- Regular team and company events
- Bring your dog to work
nilo embraces diversity. We strive to create an inclusive workplace where everyone feels welcome, psychologically and physically safe. All applicants will be considered for employment without regard to different ethnic/racial origins, age groups, religions/ideologies, sexual orientations, gender identities, abilities, socio-economic statuses, educational backgrounds, family arrangements and/or any other characteristic.
We would like to encourage you to apply even if the technical requirements cannot be met 100%.
- Department
- Operations
- Locations
- Berlin
- Remote status
- Hybrid
Berlin
Work with us
Working at nilo.health means being part of something big. We aspire to change how people approach and speak about mental health by making it an integral part of communication - without shame, fear or judgement.
We're a team of mental-health positive, ambitious, and entrepreneurial people who never see anyone as just another employee.
Let's work together and create THE platform for mental well-being in the workplace.
About nilo
nilo is the mental well-being support for your entire workforce. Our counselors, therapists, and digital content are easily accessible all in one platform.
Our platform empowers employees with 1on1 counseling sessions and evidence-based digital training and tools to proactively improve their mental well-being.
How mental health is perceived needs changing. Our goal is to break down barriers to mental health support and empower people to proactively work on their mental well-being.
We believe that people enjoy their lives both in and outside of work when mental health is understood, taken seriously, and championed.
The tools for mental wellness, wherever, whenever.
Psychology Operations Manager (w/m/d)
Become a part of nilo and help us to remove the stigma surrounding mental health! Play a vital role in building THE platform for mental wellbeing in the workplace.
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